Look here for important Springshare announcements and alerts.
We are looking forward to having another fun SpringyCamp adventure in the month of August! SpringyCamp is a virtual conference where Springshare clients showcase what they are doing at their library with Springy Tools. We want to know about what you have been doing and how it has been working! We are doing things a bit…
2022-11-11, 8:30AM ET - LibChat - AU Region: This issue has now been resolved. 2022-11-10, 10:55PM ET - LibChat - AU Region: Our developers have implemented a temporary solution to allow users back online, and are monitoring our servers. 2022-11-10, 10:40PM ET - LibChat - AU Region: We are aware that there are some…
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
Good morning, Loungers. 😎 It's been a slow few days in the world of Twitter, hasn't it? Twitter has made significant changes to the visibility of tweets on the site. On Friday, it started blocking unregistered users from being able to browse tweets. While this doesn't affect Springshare Social Integrations (though we are…
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
This discussion has been merged.