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Public Library Day - Streamlining Passport Services: Utilizing the LibCal Appointments Module

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Springy_Will
Springy_Will Member, Administrator, Springy, SpringyCamp Counselor Admin
edited October 2024 in SpringyCamp archive

Session information and recorded presentation: https://training.springshare.com/springycamp/2024/streamlining-passport-services-with-libcal-appointments

Product Covered: LibCal

In this presentation, we will discuss how Harris County Public Library (HCPL) uses the LibCal Appointments module to streamline passport appointment scheduling. By automating confirmations, reminders, and managing time slots, we’ve improved staff efficiency and enhanced the patron experience. We’ll share insights on our implementation process, the positive impact on reducing no-shows, and how the system can be customized for various appointment-based services.

Have any questions for Aleca and Mumtaz of Harris County Public Library?

Post them here! 💬

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Comments

  • Springy_Meg
    Springy_Meg Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    Terrific job, Aleca and Mumtaz! Here is one question that we didn't get to answer live:

    From Kristen: Is it possible in the appointments module to mark no-shows and run no-show reports?

  • KariLapp
    KariLapp Member Springy Initiate

    Is there a place to find the slides? Would also love to email the presenter a question.

  • Springy_Will
    Springy_Will Member, Administrator, Springy, SpringyCamp Counselor Admin

    Hi @KariLapp

    Both of the presenters can be found here: @mumtazmomin and @alecajarvis :)

  • alecajarvis
    alecajarvis Member Springy Initiate

    Thank you so much for attending our session today and to the whole Springy crew who made it possible. It was lovely to be part of the first Public Libraries Springycamp!

    Re: Kristen's question, "Is it possible in the appointments module to mark no-shows and run no-show reports?". The answer is, yes! Staff can report if the patron "Yes" showed up or "No" they did not. In the Stats module, if we run a report for Passport Services, we can see the "Yes" and "No" stats.

  • Springy_Meg
    Springy_Meg Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    For anyone curious about Appointments stats (to see stats on whether the User Showed Up), check out our FAQ here: LibCal statistics: Appointments

    The User Showed Up is listed in the various tables — just be sure that it gets recorded! (Whether they showed up can be updated long after the fact, for anyone who forgets. 🤓)

    Here's an example of the Appointments Summary — the User Showed Up detail is on the far right.

    https://libapps.s3.amazonaws.com/customers/1/images/LC_Appointments_Stats_AppointmentsSummary.png

    — — — — —

    Thanks again for the great session! If others have how-to questions about Appointments, send them to Support's way by filling out our Support form.

    If anyone has questions for Aleca and Mumtaz about how they set up their Passport bookings or hope for related commentary about the experience, feel free to post here! 😁

  • Springy_Meg
    Springy_Meg Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    Hi, @KariLapp — in case you missed it, the session slides are now posted: https://training.springshare.com/ld.php?content_id=78402146

    This is linked on the main session info page, which also now includes the recorded video. 🤓

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