LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Feature Request: Add the ability for the LibCal Events Feed to bring over the Featured Image for an event into the platform. Currently, the feeds do not capture that data when linking to LibCal's Events Module, so adding the ability to Display that for event emails would be greatly beneficial.
01/29/2026 - US Region - 2:56PM ET - LibAnswers/LibChat Service has been restored. The cause of the service disruption has been identified as a Distributed Denial of Service (DDoS) attack. The DDoS attack has now been successfully blocked, allowing service to be restored. The Springshare Server team will continue…
1/23/2026 9 AM ET - Hi everyone! Sometime around 1 or 2 am ET, Microsoft gave the all-clear for this outage. You should've received any missing emails that you were expecting by now from us in Support or any of our apps. :) Thanks for being on board! 01/22/2026 4:50 pm ET- Hi all, we have an update from Microsoft that I…
Feature Request: Currently, Forms do not allow for Min/Max length parameters for fields. This would be helpful for zip/phone/id fields.
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Feature Request: Currently, Forms do not allow for Min/Max length parameters for fields. This would be helpful for zip/phone/id fields.
It would be helpful to have dynamic blocks that can be time and/or date based. If the send date and time are in the specified time and date range then show this block otherwise show default content for block. This would be useful for marketing our services with some date based control such as Tax Assistance would only be…
Feature Request: Add the ability for the LibCal Events Feed to bring over the Featured Image for an event into the platform. Currently, the feeds do not capture that data when linking to LibCal's Events Module, so adding the ability to Display that for event emails would be greatly beneficial.
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Feature Request: Add the ability for the LibCal Events Feed to bring over the Featured Image for an event into the platform. Currently, the feeds do not capture that data when linking to LibCal's Events Module, so adding the ability to Display that for event emails would be greatly beneficial.
01/29/2026 - US Region - 2:56PM ET - LibAnswers/LibChat Service has been restored. The cause of the service disruption has been identified as a Distributed Denial of Service (DDoS) attack. The DDoS attack has now been successfully blocked, allowing service to be restored. The Springshare Server team will continue…
1/23/2026 9 AM ET - Hi everyone! Sometime around 1 or 2 am ET, Microsoft gave the all-clear for this outage. You should've received any missing emails that you were expecting by now from us in Support or any of our apps. :) Thanks for being on board! 01/22/2026 4:50 pm ET- Hi all, we have an update from Microsoft that I…
Feature Request: Currently, Forms do not allow for Min/Max length parameters for fields. This would be helpful for zip/phone/id fields.
It would be helpful to have dynamic blocks that can be time and/or date based. If the send date and time are in the specified time and date range then show this block otherwise show default content for block. This would be useful for marketing our services with some date based control such as Tax Assistance would only be…
2025-12-04 8:00 AM ET — All Regions — Clients are unable to access Patron Point, due to a 502 Bad Gateway error. This is being actively investigated, and we hope to have a fix soon. Watch this space for updates! Thanks for your patience and for being on board with Springshare! — — — — — 2025-12-04 9:30 AM ET — A fix has…
11/18/2025 9:50 am - Hi again! We have just received an update from Cloudflare indicating that this issue may already be resolved, but they are continuing to monitor for any further issues. 11/18/2025 9:00 am: Hi all! Many of our applications utilize a Content Delivery Network (CDN) provided by Cloudflare to ensure optimal…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
Winning an award once is exciting. Winning it six years in a row says something else entirely! Patron Point was named a Platinum winner in the 2026 Modern Library Awards for the sixth consecutive year. While we’re proud of the recognition, what matters more is why Patron Point continues to earn it – and what that means for libraries navigating evolving expectations around communication, engagement, and access.
Bond University in Gold Coast, Australia was ready to rethink what wayfinding looks like in a modern academic library. With multiple libraries, changing student behaviors, and growing demand for flexible study spaces, the Bond Library Team turned to LibMaps to help students easily navigate collections, book spaces, and discover services. Digital Library Services Manager Peta Hopkins shared how LibMaps became a natural extension of the LibCal features they were already using.
Welcome to the latest edition of Tales From the Co-Op! We took a short break in December, but if you missed the most recent post in this series, check out our November exchanges! If you're new to this series, it's where we share fantastic real-life chat exchanges between library patrons and Springshare's 24/7 Global Chat Cooperative. This service reduces communication barriers by allowing libraries to offer chat service from trained MLS-degreed librarians at any time – day or night!
"Does our LibGuides content follow accessibility best practices?" This was the question that NorthWest Arkansas Community College (NWACC) librarians asked themselves – and with the Americans with Disabilities Act (ADA) Title II deadlines approaching, you may be asking yourself the same thing. Good news! Our Learning Lab: Improving LibGuides with Springshare's Accessibility Report will show how NWACC moved from assessment to action through a practical approach to accessibility. Join us on Wednesday, February 11 at 2pm ET for this timely webinar.