Something amazing just dropped in the Lounge! Our nicest visual refresh yet is here – see the game-changing updates now!
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
2025-03-11 2:30 pm: We've been given the all-clear from our developers. Thank you all for your patience, and we're sorry about the inconvenience this has caused! Let us know if you're still having any issues with your LG site going offline. 2025-03-11 8:45 AM: Our developers have identified the issue and have applied…
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
2024-12-11 4:30 PM ET - We have resolved the Google Calendar issues in LibCal. While P12 Keys are working again for the GCal sync, we advise users to move to using the JSON Key Type. 2024-12-11 4:00 PM ET - Our developers may have identified the culprit here, as it's due to a recent update on our end and related to the P12…
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
At ACRL 2025, guest speaker Brittany O’Neill showed us how she applies Trauma-Informed Pedagogy while creating LibWizard Tutorials and Quizzes. We are delighted to have her return for an in-depth presentation on this topic next month! Register now for the Learning Lab: Creating Trauma-Informed Library Tutorials Using LibWizard on Wednesday, August 6 at 1:30pm ET.
At Springshare, we're focused on building tools that make library systems work better together. That's why we're excited to showcase our new collaboration with Bibliotheca – a seamless integration between LibCal and quickConnect, Bibliotheca’s award-winning selfCheck software.
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, July 18, 2025.
We're already a week into July, but before we gear up for what's sure to be an exciting second half of the year – packed with new features and tools, our annual SpringyCamp, and much more – let's take a moment to reminisce about our trip to Philadelphia for the ALA Annual Conference at the end of June.