Currently, when you click the name of a sent email, the date range filter doesn't change the list of links shown in the Click Counts tab. This is fine for a Marketing email that was sent once, but for an email sent by a User Journey/Automation where the links may change each month due to using an events feed, it would be…
Libraries check the number of clicks each event received as part of their reporting to help decide if they need to continue to hold that event (along with attendance, of course). As of now, though, if the library is using a feed from an event calendar other than LibCal (Springshare's own calendar platform), and if using a…
Many libraries check the performance of each email on a per URL basis. This allows them to keep tabs on what people care about and to thus promote the things that received the most clicks more often. Being able to track how many clicks each button has received vs how many clicks each URL has received will help them analyze…
Create a Data Source for reports that allows the library to combine both patron info AND sent email info. Currently, these data sets are siloed. If the libraries had this, they'd be able to see what their LibConnect Pro system sent and to whom. An example is a report that shows Account Notices and which ones were sent to…
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Currently, when you click the name of a sent email, the date range filter doesn't change the list of links shown in the Click Counts tab. This is fine for a Marketing email that was sent once, but for an email sent by a User Journey/Automation where the links may change each month due to using an events feed, it would be…
Libraries check the number of clicks each event received as part of their reporting to help decide if they need to continue to hold that event (along with attendance, of course). As of now, though, if the library is using a feed from an event calendar other than LibCal (Springshare's own calendar platform), and if using a…
Many libraries check the performance of each email on a per URL basis. This allows them to keep tabs on what people care about and to thus promote the things that received the most clicks more often. Being able to track how many clicks each button has received vs how many clicks each URL has received will help them analyze…
Create a Data Source for reports that allows the library to combine both patron info AND sent email info. Currently, these data sets are siloed. If the libraries had this, they'd be able to see what their LibConnect Pro system sent and to whom. An example is a report that shows Account Notices and which ones were sent to…
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Currently, when you click the name of a sent email, the date range filter doesn't change the list of links shown in the Click Counts tab. This is fine for a Marketing email that was sent once, but for an email sent by a User Journey/Automation where the links may change each month due to using an events feed, it would be…
Libraries check the number of clicks each event received as part of their reporting to help decide if they need to continue to hold that event (along with attendance, of course). As of now, though, if the library is using a feed from an event calendar other than LibCal (Springshare's own calendar platform), and if using a…
Many libraries check the performance of each email on a per URL basis. This allows them to keep tabs on what people care about and to thus promote the things that received the most clicks more often. Being able to track how many clicks each button has received vs how many clicks each URL has received will help them analyze…
Create a Data Source for reports that allows the library to combine both patron info AND sent email info. Currently, these data sets are siloed. If the libraries had this, they'd be able to see what their LibConnect Pro system sent and to whom. An example is a report that shows Account Notices and which ones were sent to…
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
Feature Request: Add the ability for the LibCal Events Feed to bring over the Featured Image for an event into the platform. Currently, the feeds do not capture that data when linking to LibCal's Events Module, so adding the ability to Display that for event emails would be greatly beneficial.
01/29/2026 - US Region - 2:56PM ET - LibAnswers/LibChat Service has been restored. The cause of the service disruption has been identified as a Distributed Denial of Service (DDoS) attack. The DDoS attack has now been successfully blocked, allowing service to be restored. The Springshare Server team will continue…
1/23/2026 9 AM ET - Hi everyone! Sometime around 1 or 2 am ET, Microsoft gave the all-clear for this outage. You should've received any missing emails that you were expecting by now from us in Support or any of our apps. :) Thanks for being on board! 01/22/2026 4:50 pm ET- Hi all, we have an update from Microsoft that I…
Feature Request: Currently, Forms do not allow for Min/Max length parameters for fields. This would be helpful for zip/phone/id fields.
It would be helpful to have dynamic blocks that can be time and/or date based. If the send date and time are in the specified time and date range then show this block otherwise show default content for block. This would be useful for marketing our services with some date based control such as Tax Assistance would only be…
Calling all public library workers! Shake off the winter blues with some free professional development at one of our February webinars. We're highlighting targeted messaging tools and career support resources to keep your public library patrons informed, connected, and set up for success.
In today’s competitive and ever-evolving job market, people need more than just education and talent to find success. They need job search skills, access to reliable tools and resources, and timely guidance that bridges the gap between learning and earning. When we added Careershift to Springshare’s lineup, we were thinking about the future of libraries.
Winning an award once is exciting. Winning it six years in a row says something else entirely! Patron Point was named a Platinum winner in the 2026 Modern Library Awards for the sixth consecutive year. While we’re proud of the recognition, what matters more is why Patron Point continues to earn it – and what that means for libraries navigating evolving expectations around communication, engagement, and access.
Bond University in Gold Coast, Australia was ready to rethink what wayfinding looks like in a modern academic library. With multiple libraries, changing student behaviors, and growing demand for flexible study spaces, the Bond Library Team turned to LibMaps to help students easily navigate collections, book spaces, and discover services. Digital Library Services Manager Peta Hopkins shared how LibMaps became a natural extension of the LibCal features they were already using.