2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
Hi Springshare Lounge Community, Thank you for your patience while we made updates to the Springshare Lounge this morning! The following updates have been made: 💫LibApps Access - To sign into the Springshare Lounge, an active LibApps login needs to be present in your browser. 🏡Homepage and Announcements category remain…
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
2024-03-06 3:30 PM ET - LibWizard Email Service Alert - All Regions - We are aware of an issue with the email notifications not being sent. Our developers are working on fixing this issue as soon as we can, and we will update this post once we have an update on when the fix will be released. 2024-03-07 11:00 AM ET - The…
Are you doing something interesting with Springshare Tools? Looking to gain experience presenting? PLA is right around the corner and we are looking for Springy users to present at our booth! We're looking for presenters who are: Doing interesting and innovative things with Springshare Tools; Involving patrons with content…
2024-02-26 - 8:30 am: We've confirmed reports of missing book covers in LibGuides. After investigating, it appears that this is a certificate issue on the side of our book cover image provider, Syndetics. We're working with Syndetics to resolve the issue and as soon as they're able to address it, this will be fixed in…
SpringyCamp for Public Libraries is coming up on October 1 at 12pm - 3:30pm US ET, and we have an amazing schedule of events ready for you! Take a look at this fun-filled day of informative sessions with actionable takeaways, interesting use-cases, and spooky stories told over a virtual campfire. What is SpringyCamp? SpringyCamp is our… Read More »Explore the Lineup: SpringyCamp’s Public Libraries Schedule Now Available
Do you dare enter a world of digital mystery and adventure? *insert suspenseful music* Join us for an upcoming Learning Lab where the boundaries of creativity, technology, and library engagement collide! Mark your calendars for the upcoming Learning Lab: Here There Be Monsters... in the Library! on October 10 at 2pm ET, led by Melody… Read More »Here There Be Monsters… in the Library!
Tips for Improving Staff Collaboration We're three weeks away from our fall SpringySession! With our SpringySession webinar series, we get the chance to share our Springy expertise and provide you with real-world strategies that you can implement in your organization. In this session, Springy Corinne will take you behind the scenes to show you how… Read More »SpringySession: Enhancing Internal Communication with Blogs
We're thrilled to bring you the newest chapter of Tales From the Co-Op! If you missed our latest post in this series, be sure to catch up with the July Exchanges. The LibAnswers 24/7 Global Chat Cooperative ensures continuous chat support for your library’s LibChat service. Staffed by our MLS-degreed Springy librarians and cooperative members… Read More »Tales From the Co-Op: August Exchanges