On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error: We saw these error on our end, too, and were unable to reply to Springy Support tickets. Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of…
Never miss a post by following your favorite categories and getting notifications via popup or directly to your email for new content. This has two parts: Following Categories: This covers getting notifications for posts and comments in entire categories. Notification Preferences: This covers getting notifications for new…
How do I edit my Profile? After accessing your Springshare Lounge account for the first time, we recommend clicking on your Profile icon>Account & Privacy Settings to make a few customizations. From there, you can review your Profile settings and fields (Edit Profile fields, Change my Picture, Notification Preferences…
Hi all - 2023-07-21 10:00 AM ET - There's a hiccup in LibGuides where the pre-delete summaries (basically the "Are you sure about that?" modal window you see before deleting anything) for guides, guide pages, guide boxes, and assets in LibGuides are not populating properly. So, we ask that you pause any deletions within…
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error: We saw these error on our end, too, and were unable to reply to Springy Support tickets. Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of…
Never miss a post by following your favorite categories and getting notifications via popup or directly to your email for new content. This has two parts: Following Categories: This covers getting notifications for posts and comments in entire categories. Notification Preferences: This covers getting notifications for new…
How do I edit my Profile? After accessing your Springshare Lounge account for the first time, we recommend clicking on your Profile icon>Account & Privacy Settings to make a few customizations. From there, you can review your Profile settings and fields (Edit Profile fields, Change my Picture, Notification Preferences…
Hi all - 2023-07-21 10:00 AM ET - There's a hiccup in LibGuides where the pre-delete summaries (basically the "Are you sure about that?" modal window you see before deleting anything) for guides, guide pages, guide boxes, and assets in LibGuides are not populating properly. So, we ask that you pause any deletions within…
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
Good morning, Loungers. 😎 It's been a slow few days in the world of Twitter, hasn't it? Twitter has made significant changes to the visibility of tweets on the site. On Friday, it started blocking unregistered users from being able to browse tweets. While this doesn't affect Springshare Social Integrations (though we are…
On Tuesday, February 21, our third-party email server provider experienced a DDoS attack resulting in email sending errors in several Springy products. They implemented a fix Tuesday night but errors have persisted intermittently. Affected Apps: LibAnswers, LibCal, LibConnect, LibWizard, LibGuides and LibApps. If you see…
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
2023-01-06 4:15PM ET - LibCal Alert - US Region - Service has been restored for LibCal sites in the US Region. Our developers will continue to monitor the situation, but we should be in the clear. :) 2023-01-06 3:15PM ET - LibCal Alert - US Region - LibCal is currently experiencing a DDoS attack in the US region. Our…
We are planning server maintenance the week of December 26, 2022 which will require as much as 5 minutes of down time for each Springshare app (LibApps, LibGuides, LibAnswers, LibCal, LibStaffer, LibWizard, LibInsight, and LibConnect). The date and starting time for each server region is below. There are no changes…
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 29, 2023. LibAnswers Regular users can now be given granular permissions in Ref. Analytics datasets! LibChat Screensharing can now support integrations with Webex by Cisco when customers have an… Read More »Code Release: LibCal, LibAnswers, LibStaffer, LibGuides, LibInsight, & LibWizard Features Coming Your Way!
LibCal is an affordable, library-focused tool for event management, space bookings, appointment scheduling, Library of Things & museum passes lending, and more! Libraries have a lot going on - onsite and online events, one-on-one consultations, town-wide reading initiatives, exam study nights, cake pan lending, author visits, and much more! LibCal provides the tools you need… Read More »Looking for a New Library Events & Bookings Platform? Meet LibCal!
Journey With Us to the Year 2147 The Center of Knowledge's Quantum Computer needs your help fending off a malicious virus! No, we haven't built a time machine (yet), but we've got the next best thing: an immersive online escape room built using LibWizard and intricately designed by librarians at Central Economics Library at the… Read More »Explore the Library of the Future with this LibWizard Escape Room
This September, we're digging into setting staff up for success! We've organized a series of webinars that are all about onboarding, training, and scheduling your staff. To kick things off, we've got an exciting SpringySession to help you coordinate a staff training program. Springy Jen, a master trainer, will take you behind the scenes to… Read More »Webinar Series: Setting Staff Up for Success with Springy Tools