Recent Discussions

The most recent content from our members.

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2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO login Issue -- RESOLVED
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 8:00 AM - All Regions - Editing Assets/Databases in LibGuides Errors -- RESOLVED
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
2025-03-17 9:00 AM - US Region - Email Sending for LibAnswers is down - RESOLVED
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
2025-03-11 8:00 AM - EU Region - LibGuides Server Issues - RESOLVED
2025-03-11 2:30 pm: We've been given the all-clear from our developers. Thank you all for your patience, and we're sorry about the inconvenience this has caused! Let us know if you're still having any issues with your LG site going offline. 2025-03-11 8:45 AM: Our developers have identified the issue and have applied…
2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
2025-02-06 12:30 AM ET - LibGuides - AU and EU site disruptions -- RESOLVED
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
2024-12-11 1:00 PM ET - LibCal - Google Calendar Integration Issues - RESOLVED
2024-12-11 4:30 PM ET - We have resolved the Google Calendar issues in LibCal. While P12 Keys are working again for the GCal sync, we advise users to move to using the JSON Key Type. 2024-12-11 4:00 PM ET - Our developers may have identified the culprit here, as it's due to a recent update on our end and related to the P12…
Important Notice - All Regions - LibAuth Maintenance the week of November 25, 2024
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
2024-10-30 9:30AM ET - Intermittent Connection Issues with PatronPoint -- RESOLVED
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…

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Post-ALA Recap: Amazing Guest Speakers & More!
We're already a week into July, but before we gear up for what's sure to be an exciting second half of the year – packed with new features and tools, our annual SpringyCamp, and much more – let's take a moment to reminisce about our trip to Philadelphia for the ALA Annual Conference at the end of June.
LibStaffer to the Rescue: Keep Your Projects Moving with Workflow Forms
Ever wonder how you could simplify internal processes at your library? Would you like to automate approval notifications and make it easier to follow up with other departments? At Springshare, we’ve got you covered with LibStaffer Workflow Forms. This adaptable functionality has everything you need to streamline intake forms and keep your projects moving!
Unlock the Power of Interactive Learning with LibWizard Tutorials
When it comes to library instruction, engagement is everything. That’s why LibWizard Tutorials are built to transform passive information into active learning by empowering your patrons to develop skills, build confidence, and succeed – all at their own pace. Whether you're supporting students, lifelong learners, or first-time visitors, LibWizard makes it easy to create self-paced tutorials that meet users where they are – online, on-demand, and ready to learn.
Tales From the Co-Op: June Exchanges
Gather 'round for another exciting edition of Tales From the Co-Op! If you haven't caught up with the latest in this series, be sure to check out our May exchanges. Have you had trouble keeping up with incoming questions while your library is understaffed? Would you like to offer patrons a chat reference service during the library's off hours? Springshare's 24/7 Chat Cooperative could be the solution you've been looking for!

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