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Email stats: Have the date range filter dynamically change the links in the Click Counts section
Feature request: Update the links in the Click Counts section of an email to reflect the selected date range, to show accurate links for the specific event feed email that was sent during that date range. Use case: Currently, when you click the name of a sent email, the date range filter doesn't change the list of links…
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Email stats: Have the Click Map show clicks on event feed items from non-Springshare calendars
Feature Request: Count clicks on events that appear in non-LibCal event feeds. Use case: Libraries check the number of clicks each event received as part of their reporting to help decide if they need to continue to hold that event (along with attendance, of course). As of now, though, if the library is using a feed from…
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Email stats: Count clicks per button, not per URL in the Click Map tool
Feature Request: View URL click counts based on the specific button or location that it appears, rather than having only a total number based on the URL (combining all the places the link may appear). Use Case: Many libraries check the performance of each email on a per URL basis. This allows them to keep tabs on what…
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Reports: Offer a Data Source that covers both patron data and emails sent
Feature request: Create a Data Source for reports that allows the library to combine both patron info AND sent email info. Use case: Currently, these data sets are siloed. If the libraries had this, they'd be able to see what their LibConnect Pro system sent and to whom. An example is a report that shows Account Notices…
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Add Syndetics Unbound Integration to LibConnect Pro
LibConnect Pro can be used to support collection promotion, staff picks, and reader’s advisory–style outreach through email campaigns and content blocks. However, it does not currently integrate with Syndetics Unbound to retrieve bibliographic enrichment such as book cover images, summaries, or series information. This is…
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LibCal Event Feeds: Bring over Featured Image URL and display it in Event Feed.
Feature Request: Add the ability for the LibCal Events Feed to bring over the Featured Image for an event into the platform. Currently, the feeds do not capture that data when linking to LibCal's Events Module, so adding the ability to Display that for event emails would be greatly beneficial.
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01/29/2026 -US Region- LibAnswers/LibChat DDOS - [Service Restored/Monitoring servers]
01/29/2026 - US Region - 2:56PM ET - LibAnswers/LibChat Service has been restored. The cause of the service disruption has been identified as a Distributed Denial of Service (DDoS) attack. The DDoS attack has now been successfully blocked, allowing service to be restored. The Springshare Server team will continue…
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01/22/2026 - All Regions- LibApps(MFA)/LibCal/LibAnswers Email Outage -- RESOLVED
1/23/2026 9 AM ET - Hi everyone! Sometime around 1 or 2 am ET, Microsoft gave the all-clear for this outage. You should've received any missing emails that you were expecting by now from us in Support or any of our apps. :) Thanks for being on board! 01/22/2026 4:50 pm ET- Hi all, we have an update from Microsoft that I…
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Forms: Add Min/Max character lengths
Feature Request: Currently, Forms do not allow for Min/Max length parameters for fields. This would be helpful for zip/phone/id fields.
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Allow date/time based conditions on the dynamic content blocks
It would be helpful to have dynamic blocks that can be time and/or date based. If the send date and time are in the specified time and date range then show this block otherwise show default content for block. This would be useful for marketing our services with some date based control such as Tax Assistance would only be…