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10/20/25 9:00 AM - US Region - AWS Outage --RESOLVED
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 3:48 to 7:45 AM ET - US Region - LibGuides/LibApps Service Disruption - RESOLVED
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
2025-09-05 3:48 to 6:38 AM ET - EU Region - LibGuides Service Disruption / DDOS - RESOLVED
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-21 4:00 PM ET - SpringyU videos currently unavailable -- RESOLVED
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-19 02:17 PM ET - US Region - All Springshare Products - Degraded Performance - [RESOLVED]
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
Merged: 2025-08-19 02:18 PM ET - US Region - All Springshare Products - Degraded Performance
This discussion has been merged.
2025-07-15 11:52 PM ET - EU/AU Region - LibGuides Issues - [Fix Released]
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO login Issue -- RESOLVED
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 8:00 AM - All Regions - Editing Assets/Databases in LibGuides Errors -- RESOLVED
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
2025-03-17 9:00 AM - US Region - Email Sending for LibAnswers is down - RESOLVED
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: https://lounge.springshare.com/discussion/comment/10630#Comment_10630 Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored.…

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Peek Behind the Curtain at the Hidden Engine of UX!
When our very own Springy Talia presented The Hidden Engine of UX: Why the Right Tool Still Beats the Smart Tool at the Library Technology Immersion Conference earlier this year, the response was so positive, we knew we needed to bring it to a wider audience! We hope you'll join us for our upcoming SpringySession on Thursday, November 6 at 1pm ET for a compelling look at why choosing proven, accessible tools matters more than chasing trends.
Upcoming Deadline: Improve Security with Multi-Factor Authentication!
You might remember our announcement in April about Multi-Factor Authentication (MFA) coming to LibApps. At that time, we knew MFA would be required for all users by the end of the year, but with a lot of factors to consider (one might call it a multi-factored decision 😉), we didn't have an exact date locked in. Well, now we have that date! Monday, December 8, 2025 is when MFA will be a required step for all users to sign into their LibApps account. You don't need to wait until the deadline, we recommend activating MFA now – it's one of the easiest ways you can protect your system!
Service with a Springy Smile: It’s Customer Service Week!
It's National Customer Service Week and we’re taking this opportunity to celebrate the incredible Springys who make outstanding customer service part of everything we do! Whether you’ve joined us for a training session, connected with us in the Springshare Lounge, or reached out to our Support Team, you’ve seen their care and expertise in action. This week, we’re shining a light on the dedication and excellence our team brings to every interaction – because great service is at the heart of every Springy experience.
SpringyCamp for Public Libraries Recap
Our second annual SpringyCamp for Public Libraries was truly memorable – a gathering where inspiration, innovation, and practical solutions took center stage. Throughout the event, our distinguished guest presenters joined us at the virtual campfire with real-world strategies on advocacy, creative outreach, enhancing equitable access, and so much more. Together we explored how libraries are leveling up services and building stronger connections in their communities, all while giving back – every live attendee added $1 to our donation to EveryLibrary.

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