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LibGuides

2025-09-14 3:48 to 7:45 AM ET - US Region - LibGuides/LibApps Service Disruption - RESOLVED

Closed Springy_Will 224 views 0 comments 0 points Started by Springy_Will September 14 Springy Community Announcements

Springshare Blog

Service with a Springy Smile: It’s Customer Service Week!
It's National Customer Service Week and we’re taking this opportunity to celebrate the incredible Springys who make outstanding customer service part of everything we do! Whether you’ve joined us for a training session, connected with us in the Springshare Lounge, or reached out to our Support Team, you’ve seen their care and expertise in action. This week, we’re shining a light on the dedication and excellence our team brings to every interaction – because great service is at the heart of every Springy experience.
SpringyCamp for Public Libraries Recap
Our second annual SpringyCamp for Public Libraries was truly memorable – a gathering where inspiration, innovation, and practical solutions took center stage. Throughout the event, our distinguished guest presenters joined us at the virtual campfire with real-world strategies on advocacy, creative outreach, enhancing equitable access, and so much more. Together we explored how libraries are leveling up services and building stronger connections in their communities, all while giving back – every live attendee added $1 to our donation to EveryLibrary.
Save Your Seat! A Library’s Journey to Greater Patron Engagement
Don't miss out on our upcoming Learning Lab: Inboxes Across the Islands: A Library’s Journey to Greater Patron Engagement on Wednesday, October 15 at 3:00pm ET. Learn how strategic and consistent messaging can lead to significant outreach results!
Tales From the Co-Op: September Exchanges
Welcome back to another edition of Tales From the Co-Op! If you missed last month's post, you can take a look at our August exchanges before jumping in. Enjoy this behind the scenes look at chat transcripts from Springshare's 24/7 Global Chat Cooperative – an exciting way to assist patrons at any hour of the day!
New Webinar! Better Together: LibCal + Bibliotheca
Coordinating your library's events is only half the battle – you also need to get the word out to your community! That's why we've partnered with Bibliotheca on an integration to make your events more discoverable than ever. Save your seat in our upcoming webinar Better Together: LibCal + Bibliotheca on Tuesday, October 14 at 1:00pm ET.
Code Release: LibApps, LibCal, LibGuides, LibInsight, LibWizard, Features Coming Your Way!
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 26, 2025.
Two Weeks Until SpringyCamp for Public Libraries – Check Out the Presenter Lineup Now!
SpringyCamp for Public Libraries is coming up on October 1 at 12pm - 3:30pm ET. Grab your trail mix for this public-library-focused edition of SpringyCamp! Join us for a day dedicated to exploring imaginative and actionable strategies to maximize your Springy tools for your team and community.
How Springshare Prioritizes Accessibility
At Springshare, we know how important accessibility is for libraries, which is why we are committed to ensuring our products meet the latest guidelines! Staying up to date means that we continuously evaluate our tools – especially as we add new features and make improvements. 2025 has been a big year for us as we announced three new products (LibMaps, LibSites, and LibConnect Pro), exciting integrations, and numerous user-focused product updates. As libraries prepare to meet upcoming ADA Title II requirements, you might have questions about accessibility – so let’s dive in!
Learning Lab: Create Engaging Automated Emails
Your library is the cat’s meow, but how do you make sure your community knows that? With the right catitude and Patron Point, anything is pawsible! Register now for the Learning Lab: Create Engaging Automated Emails on Wednesday, September 24 at 12:30pm ET where you’ll learn how the Chattanooga Public Library fostered stronger patron relationships and increased engagement.
Watch Now: Webinars You Might Have Missed
Whether you're looking for ideas from fellow library folks or curious about what's new from Springshare, we've got an on-demand webinar ready for you! These recent recordings are the perfect dose of professional development, brimming with tips, tricks, and actionable takeaways. Grab your headphones and dive in!