10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
Get your daypacks ready because we have two dates of SpringyCamp for All Libraries on the horizon – November 13 and 18 from 12 noon to 3pm ET. We're excited to share the lineup, featuring presenters from academic and public libraries. You won't want to miss our special guest speakers and camp activities. Make sure to gather up your camping buddies because these presentations are too good to keep to yourself!
The latest edition of Tales From the Co-Op is here! If you missed last month's post, be sure to catch up with our September exchanges. With the holidays just around the corner, library access is likely to be affected by holiday closures, staff vacations, or unexpected winter weather. Springshare's 24/7 Global Chat Cooperative is a great solution to fill the gaps and ensure your patrons have uninterrupted access to resources!
These releases are on their way to you over the next two weeks. The LibCal and LibConnect Pro releases will be live in all regions by the end of the day on Friday October 31, 2025. The LibGuides and LibWizard releases will be live in all regions by the end of the day on Friday, November 7, 2025.
When our very own Springy Talia presented The Hidden Engine of UX: Why the Right Tool Still Beats the Smart Tool at the Library Technology Immersion Conference earlier this year, the response was so positive, we knew we needed to bring it to a wider audience! We hope you'll join us for our upcoming SpringySession on Thursday, November 6 at 1pm ET for a compelling look at why choosing proven, accessible tools matters more than chasing trends.