11/18/2025 9:50 am - Hi again! We have just received an update from Cloudflare indicating that this issue may already be resolved, but they are continuing to monitor for any further issues. 11/18/2025 9:00 am: Hi all! Many of our applications utilize a Content Delivery Network (CDN) provided by Cloudflare to ensure optimal…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
11/18/2025 9:50 am - Hi again! We have just received an update from Cloudflare indicating that this issue may already be resolved, but they are continuing to monitor for any further issues. 11/18/2025 9:00 am: Hi all! Many of our applications utilize a Content Delivery Network (CDN) provided by Cloudflare to ensure optimal…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
The newest edition of Tales From the Co-Op is hot off the presses! For more stories of stellar chat service, head into the archives and read our October exchanges. Springshare's 24/7 Global Chat Cooperative is an adaptable solution, with our trained MLS-degreed librarians ready to answer any question that comes their way. Whether you're looking for after-hours coverage, backup during the holiday season, or a helping hand while your librarians are busy, the Co-Op is designed to meet the needs of modern libraries and their patrons – anytime, anywhere!
As the semester winds down and winter break gets closer, we know many of you are juggling updated hours, staffing plans, and holiday closures. Whether you're coordinating time off or making sure your community knows when and how to reach you, Springshare is here to help you wrap up the year with confidence.
Are you concerned about patrons losing their library cards due to inactivity? This month's Learning Lab is for you! Save your spot in this enlightening webinar: Don’t Let Them Go! Re-Engaging Lapsed Users with Patron Point on Thursday, November 20 at 10:30am ET.
Get your daypacks ready because we have two dates of SpringyCamp for All Libraries on the horizon – November 13 and 18 from 12 noon to 3pm ET. We're excited to share the lineup, featuring presenters from academic and public libraries. You won't want to miss our special guest speakers and camp activities. Make sure to gather up your camping buddies because these presentations are too good to keep to yourself!