2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
Hi Springshare Lounge Community, Thank you for your patience while we made updates to the Springshare Lounge this morning! The following updates have been made: 💫LibApps Access - To sign into the Springshare Lounge, an active LibApps login needs to be present in your browser. 🏡Homepage and Announcements category remain…
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
2024-03-06 3:30 PM ET - LibWizard Email Service Alert - All Regions - We are aware of an issue with the email notifications not being sent. Our developers are working on fixing this issue as soon as we can, and we will update this post once we have an update on when the fix will be released. 2024-03-07 11:00 AM ET - The…
Are you doing something interesting with Springshare Tools? Looking to gain experience presenting? PLA is right around the corner and we are looking for Springy users to present at our booth! We're looking for presenters who are: Doing interesting and innovative things with Springshare Tools; Involving patrons with content…
2024-02-26 - 8:30 am: We've confirmed reports of missing book covers in LibGuides. After investigating, it appears that this is a certificate issue on the side of our book cover image provider, Syndetics. We're working with Syndetics to resolve the issue and as soon as they're able to address it, this will be fixed in…
If you’re thinking of all the ways, places, and virtual spaces where you can integrate your LibAnswers Chatbot - this upcoming November Learning Lab is for you! UMass Boston’s Lauren Movlai and Eunkyung Lee will discuss how they transformed the user experience at their library by integrating Chatbot inside their Ex Libris Primo discovery layer.… Read More »Learning Lab: A Collaborative Approach to LibAnswers Chatbot Integration
Our first-ever SpringyCamp for Public Libraries was a huge hit! Whether you joined us live or prefer to catch up with the recordings, we’ve got you covered with all the highlights. On October 1, we hosted 13 presenters with topics ranging from innovative ways to use your Springy tools to creative strategies for connecting with… Read More »SpringyCamp for Public Libraries: A Recap
National Customer Service Week is October 7-11, and we’re celebrating the amazing team of Springys who make exceptional customer service happen! Whether you’ve attended a Springshare training session, posted in the Lounge, or reached out to our Support Team, you’ve experienced firsthand how our customer service goes above and beyond. This week we're shining a… Read More »National Customer Service Week: Celebrating the People Who Make It Happen!
SpringyCamp for All Libraries is coming up on October 24 at 12pm - 3:30pm US ET and October 29 at 12pm - 3:00pm US ET, and we have two days full of activities! Take a look at our camp schedule for a lineup of amazing presentations by libraries of all types and sizes around the… Read More »Camp Update: SpringyCamp’s All Libraries Schedule Now Available