Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
On Tuesday, February 21, our third-party email server provider experienced a DDoS attack resulting in email sending errors in several Springy products. They implemented a fix Tuesday night but errors have persisted intermittently. Affected Apps: LibAnswers, LibCal, LibConnect, LibWizard, LibGuides and LibApps. If you see…
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
2023-01-06 4:15PM ET - LibCal Alert - US Region - Service has been restored for LibCal sites in the US Region. Our developers will continue to monitor the situation, but we should be in the clear. :) 2023-01-06 3:15PM ET - LibCal Alert - US Region - LibCal is currently experiencing a DDoS attack in the US region. Our…
We are planning server maintenance the week of December 26, 2022 which will require as much as 5 minutes of down time for each Springshare app (LibApps, LibGuides, LibAnswers, LibCal, LibStaffer, LibWizard, LibInsight, and LibConnect). The date and starting time for each server region is below. There are no changes…
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
On Tuesday, February 21, our third-party email server provider experienced a DDoS attack resulting in email sending errors in several Springy products. They implemented a fix Tuesday night but errors have persisted intermittently. Affected Apps: LibAnswers, LibCal, LibConnect, LibWizard, LibGuides and LibApps. If you see…
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
2023-01-06 4:15PM ET - LibCal Alert - US Region - Service has been restored for LibCal sites in the US Region. Our developers will continue to monitor the situation, but we should be in the clear. :) 2023-01-06 3:15PM ET - LibCal Alert - US Region - LibCal is currently experiencing a DDoS attack in the US region. Our…
We are planning server maintenance the week of December 26, 2022 which will require as much as 5 minutes of down time for each Springshare app (LibApps, LibGuides, LibAnswers, LibCal, LibStaffer, LibWizard, LibInsight, and LibConnect). The date and starting time for each server region is below. There are no changes…
2022-11-11, 8:30AM ET - LibChat - AU Region: This issue has now been resolved. 2022-11-10, 10:55PM ET - LibChat - AU Region: Our developers have implemented a temporary solution to allow users back online, and are monitoring our servers. 2022-11-10, 10:40PM ET - LibChat - AU Region: We are aware that there are some…
Update 2022-11-03 12:15 PM ET: Service has been restored for LibGuides sites in the US Region. Our developers will continue to monitor the situation in the coming days. Update 2022-11-03 11:36 AM ET: LibGuides is currently experiencing a DDoS attack in the US Region. Our development team is working to address and mitigate…
2022-10-06 1:00PM ET - LibCal - US Region: Incident is Resolved 2022-10-06 12:30PM ET - LibCal - US Region: Our developers have implemented a temporary solution, and are monitoring server load. 2022-10-06 11:30AM ET - LibCal - US Region: We are aware of issues with LibCal being slow or unresponsive and are actively working…
2022-09-29: We made some internal changes that seem to have resolved the issue at this time. If your site is still experiencing Email confirmation issues, please let us know by submitting a ticket here - https://ask.springshare.com/ask 2022-09-26: We recently made a change to our mail sending configurations to allow for…
2022-10-03 16:50 ET - Server issues have been resolved. Thank you again for your patience while we resolved these issues. 2022-09-30 12:30 ET - LibConnect is online. We continue monitoring server load and are actively working on implementing long term solutions. 2022-09-29 18:10 ET: LibConnect is back online. We're…
LibCal's suggestion-based Spaces booking interface is here! This new UI enables patrons to find spaces by entering desired location, category, capacity, and date/time. The LibCal algorithm then finds availability for the exact - or similar - parameters and delivers the results for easy booking. If you thought that was all, think again! A new dedicated tablet-display interface for… Read More »New LibCal Spaces Suggestion-Based UI
We're rounding up the best ways to get to know your Springy tools! Whether you're a new user or a seasoned admin, our dedicated Training Team is here to make sure you have easy access to live and self-paced training resources. Psst! While we're highlighting some of our more structured training options here, this still… Read More »Springy Training Resources for Everyone
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, May 19, 2023. LibCal We're way beyond excited to introduce our new public Spaces UI, which you can preview and opt-in to using in your site. This new, mobile-first public… Read More »Code Release: LibCal, LibAnswers, LibGuides, LibStaffer, LibInsight, & LibWizard Features Coming Your Way!
In celebration of Asian American & Pacific Islander Heritage Month, we're featuring some incredible LibGuides created by YOU! This month is dedicated to "paying tribute to the generations of Asian and Pacific Islanders who have enriched America's history and are instrumental in its future success" (asianpacificheritage.gov). This post continues our trend of showcasing amazing work… Read More »Celebrating AAPI Heritage Month