On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error: We saw these error on our end, too, and were unable to reply to Springy Support tickets. Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of…
Never miss a post by following your favorite categories and getting notifications via popup or directly to your email for new content. This has two parts: Following Categories: This covers getting notifications for posts and comments in entire categories. Notification Preferences: This covers getting notifications for new…
How do I edit my Profile? After accessing your Springshare Lounge account for the first time, we recommend clicking on your Profile icon>Account & Privacy Settings to make a few customizations. From there, you can review your Profile settings and fields (Edit Profile fields, Change my Picture, Notification Preferences…
Hi all - 2023-07-21 10:00 AM ET - There's a hiccup in LibGuides where the pre-delete summaries (basically the "Are you sure about that?" modal window you see before deleting anything) for guides, guide pages, guide boxes, and assets in LibGuides are not populating properly. So, we ask that you pause any deletions within…
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error: We saw these error on our end, too, and were unable to reply to Springy Support tickets. Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of…
Never miss a post by following your favorite categories and getting notifications via popup or directly to your email for new content. This has two parts: Following Categories: This covers getting notifications for posts and comments in entire categories. Notification Preferences: This covers getting notifications for new…
How do I edit my Profile? After accessing your Springshare Lounge account for the first time, we recommend clicking on your Profile icon>Account & Privacy Settings to make a few customizations. From there, you can review your Profile settings and fields (Edit Profile fields, Change my Picture, Notification Preferences…
Hi all - 2023-07-21 10:00 AM ET - There's a hiccup in LibGuides where the pre-delete summaries (basically the "Are you sure about that?" modal window you see before deleting anything) for guides, guide pages, guide boxes, and assets in LibGuides are not populating properly. So, we ask that you pause any deletions within…
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
Good morning, Loungers. 😎 It's been a slow few days in the world of Twitter, hasn't it? Twitter has made significant changes to the visibility of tweets on the site. On Friday, it started blocking unregistered users from being able to browse tweets. While this doesn't affect Springshare Social Integrations (though we are…
On Tuesday, February 21, our third-party email server provider experienced a DDoS attack resulting in email sending errors in several Springy products. They implemented a fix Tuesday night but errors have persisted intermittently. Affected Apps: LibAnswers, LibCal, LibConnect, LibWizard, LibGuides and LibApps. If you see…
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
2023-01-06 4:15PM ET - LibCal Alert - US Region - Service has been restored for LibCal sites in the US Region. Our developers will continue to monitor the situation, but we should be in the clear. :) 2023-01-06 3:15PM ET - LibCal Alert - US Region - LibCal is currently experiencing a DDoS attack in the US region. Our…
We are planning server maintenance the week of December 26, 2022 which will require as much as 5 minutes of down time for each Springshare app (LibApps, LibGuides, LibAnswers, LibCal, LibStaffer, LibWizard, LibInsight, and LibConnect). The date and starting time for each server region is below. There are no changes…
The end of the year provides the perfect occasion to reflect on your achievements and gather valuable insights. Cap off 2023 on an insightful note by tuning in to two fantastic webinars! Join us for one (or both!) of these sessions, designed to enrich your knowledge and inspire you as you transition into the new… Read More »End Your Year with Guest Presenters & a SpringySession!
It's the human condition to always overestimate how much time we have. "I'll get to that tomorrow," we tell ourselves. Tomorrow becomes next week, and that becomes next month, and so on and so forth. Until suddenly, December is around the corner and the end of the year is nigh - and we go into… Read More »Cross ‘Watch Patron Point Webinar’ Off Your To-Do List
The hustle and bustle of the summer and fall are finally behind us, and the holiday season is on the horizon! If you caught our 2023 year in review in the most recent edition of our SpringyNews newsletter, you know that we've had a busy year so far! Some Springy Highlights From 2023: We saw 84… Read More »Springshare Holiday Schedule
Meet the newest member of the Springshare Suite of tools! Patron Point, a fully featured email marketing automation platform, helps your library to onboard new patrons, engage current users, and reinvigorate inactive patrons by sending highly personalized emails. Next week, we're hosting two webinars to show you how to use Patron Point to keep your… Read More »Stop Your Patrons from Ghosting You: Increase Engagement with Patron Point