2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
2025-03-11 2:30 pm: We've been given the all-clear from our developers. Thank you all for your patience, and we're sorry about the inconvenience this has caused! Let us know if you're still having any issues with your LG site going offline. 2025-03-11 8:45 AM: Our developers have identified the issue and have applied…
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
Coordinating your library's events is a major undertaking! Making sure your community knows about your programs and turns out in force is just as important as the planning itself. LibCal streamlines every step, giving your library an intuitive, reliable event calendar that works seamlessly for staff and patrons alike. That’s why more than 3,800 libraries around the globe trust LibCal as their one-stop solution for event management and promotion.
Welcome back to another edition of Tales From the Co-Op! If you missed our last post, catch up with the July Exchanges before diving in. The LibAnswers 24/7 Global Chat Cooperative keeps your library's virtual doors open at all hours. With MLS-degreed librarians providing support around the clock, patrons always have someone ready to lend a hand – whether it's late at night, on a busy afternoon, or during a holiday closure.
We’re excited to announce the upcoming release of Patron Point Version 5, an update that modernizes the look and feel of this marketing automation platform while introducing new tools to make your email campaigns even more powerful. Alongside a refreshed interface and streamlined navigation, you’ll find several enhancements designed to save time and deliver smarter marketing results.
The heart of geography is the exploration of space, place, location, and movement – a field of study that is constantly changing and thrives on collaboration. We recently connected with Dr. Barbara MacLennan, Assistant Professor of Geography at Fairmont State University (FSU), about their innovative geo-enabled LibGuide. This project began as an idea to keep the cooperative spark of geography projects alive during the pandemic and has become a dynamic resource for students, researchers, and the public!