2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: https://lounge.springshare.com/discussion/comment/10630#Comment_10630 Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored.…
Don't miss out on our upcoming Learning Lab: Inboxes Across the Islands: A Library’s Journey to Greater Patron Engagement on Wednesday, October 15 at 3:00pm ET. Learn how strategic and consistent messaging can lead to significant outreach results!
Welcome back to another edition of Tales From the Co-Op! If you missed last month's post, you can take a look at our August exchanges before jumping in. Enjoy this behind the scenes look at chat transcripts from Springshare's 24/7 Global Chat Cooperative – an exciting way to assist patrons at any hour of the day!
Coordinating your library's events is only half the battle – you also need to get the word out to your community! That's why we've partnered with Bibliotheca on an integration to make your events more discoverable than ever. Save your seat in our upcoming webinar Better Together: LibCal + Bibliotheca on Tuesday, October 14 at 1:00pm ET.
These releases are on their way to you next week, and will be live in all regions by the end of the day on Friday, September 26, 2025.