2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
2024-12-11 4:30 PM ET - We have resolved the Google Calendar issues in LibCal. While P12 Keys are working again for the GCal sync, we advise users to move to using the JSON Key Type. 2024-12-11 4:00 PM ET - Our developers may have identified the culprit here, as it's due to a recent update on our end and related to the P12…
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
2024-12-11 4:30 PM ET - We have resolved the Google Calendar issues in LibCal. While P12 Keys are working again for the GCal sync, we advise users to move to using the JSON Key Type. 2024-12-11 4:00 PM ET - Our developers may have identified the culprit here, as it's due to a recent update on our end and related to the P12…
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
Have the past few months flown by in a blur? If time has completely slipped past you, you might have missed some of our fantastic Springy webinars. But don’t worry! We’ve got you covered with recordings of all our recent sessions so you can get caught up. Plus, we have some upcoming webinars you can… Read More »Webinar Recordings You Might’ve Missed and New Upcoming Sessions
Springshare is heading to one of the Twin Cities for this year's ACRL 2025 Annual Conference and you can find us at booth #716! 2025 is an exciting year for us at SpringyHQ as we're launching a bunch of new tools including LibMaps, our interactive floor and collections-level mapping tool, and we're heading to ACRL,… Read More »Are You Heading to ACRL in Minneapolis?
2025 is well underway and your Springshare Training team is working hard to ensure you have the knowledge you need to serve your patrons best. Read on for an overview of our Training resources and highlights of what’s to come! Live Training Springshare’s live training sessions have multiple benefits! Join us live to ask questions,… Read More »Stay Informed & Stay Ahead: Springshare Training in 2025
First impressions matter, and for libraries, the patron experience starts the moment someone registers for a card. A seamless, efficient process not only welcomes new patrons but also saves valuable staff time. Join us for our February Learning Lab: Using Verify to Simplify Library Card Sign-Ups and Renewals, where guest speaker Amber McLain will share… Read More »Using Verify to Simplify Library Card Sign-Ups and Renewals