2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
At Springshare, we know how important accessibility is for libraries, which is why we are committed to ensuring our products meet the latest guidelines! Staying up to date means that we continuously evaluate our tools – especially as we add new features and make improvements. 2025 has been a big year for us as we announced three new products (LibMaps, LibSites, and LibConnect Pro), exciting integrations, and numerous user-focused product updates. As libraries prepare to meet upcoming ADA Title II requirements, you might have questions about accessibility – so let’s dive in!
Your library is the cat’s meow, but how do you make sure your community knows that? With the right catitude and Patron Point, anything is pawsible! Register now for the Learning Lab: Create Engaging Automated Emails on Wednesday, September 24 at 12:30pm ET where you’ll learn how the Chattanooga Public Library fostered stronger patron relationships and increased engagement.
Whether you're looking for ideas from fellow library folks or curious about what's new from Springshare, we've got an on-demand webinar ready for you! These recent recordings are the perfect dose of professional development, brimming with tips, tricks, and actionable takeaways. Grab your headphones and dive in!
Coordinating your library's events is a major undertaking! Making sure your community knows about your programs and turns out in force is just as important as the planning itself. LibCal streamlines every step, giving your library an intuitive, reliable event calendar that works seamlessly for staff and patrons alike. That’s why more than 3,800 libraries around the globe trust LibCal as their one-stop solution for event management and promotion.