Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
Hi Springshare Lounge Community, Thank you for your patience while we made updates to the Springshare Lounge this morning! The following updates have been made: 💫LibApps Access - To sign into the Springshare Lounge, an active LibApps login needs to be present in your browser. 🏡Homepage and Announcements category remain…
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
2024-03-06 3:30 PM ET - LibWizard Email Service Alert - All Regions - We are aware of an issue with the email notifications not being sent. Our developers are working on fixing this issue as soon as we can, and we will update this post once we have an update on when the fix will be released. 2024-03-07 11:00 AM ET - The…
Have you ever tried to survey your community to see how to improve your services, only to have a disproportionate amount of responses from one demographic, skewing your results? When Maricopa County Library District (MCLD) encountered this problem, they improved their results by using targeted outreach via SMS to gather survey responses from the demographics… Read More »Learning Lab: Boosting Survey Engagement with SMS
A Step-by-Step Guide to Conference Programs Using Springy Tools We're a month away from our last SpringySession of 2024, From Proposal to Presentation: A Step-by-Step Guide to Conference Programs Using Springy Tools! With our SpringySession webinar series, we get the chance to share our Springy expertise and provide you with real-world strategies that you can… Read More »SpringySession: From Proposal to Presentation
Your patrons are likely already opening emails from your library about pickup requests, due dates, and other courtesy reminders. But are you making the most of these routine emails? Transform them into vibrant, customizable Notices brimming with engagement possibilities! Save your spot in this upcoming Learning Lab: Get Noticed with Notices! On Tuesday, November 19,… Read More »Learning Lab: Get Noticed with Notices
That's a wrap on SpringyCamp 2024! Although we've had to take down our tents and put out our campfires, you can still take part in SpringyCamp by watching the recordings from each day. We want to say a hearty 'thank you' to all of the amazing presenters and partners who took the time to develop and… Read More »A Rundown of SpringyCamp 2024