2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED

Springy_Will

2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own.

If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness with it.

If we need to communicate further about the situation, we will provide those updates on this post.

Thanks for your patience and for being on board with Springshare!

2025-02-07 5:40 AM ET - The issue might be resolved in AU for LibGuides but our EU clients are now seeing similar issues for the same error in LibAnswers. Our developers will be addressing this as quickly as they can.

2025-02-06 6:15 PM ET - Our developers have deployed a fix that should resolve this issue.

2025-02-06 6:00 PM ET: We are experiencing issues with LibGuide's rich text features in the AU region and possibly in the EU region as well. You might be experiencing slow loading times when trying to use the RTE or it's not loading at all.

While I unfortunately don't yet have information on when this will be fully resolved, please rest assured that our developers are working hard to get this addressed as quickly as possible.

PaulH

The fix hasn't worked for our affected users (York, UK), unfortunately.

Jimadine

At the University of York, UK, we are still seeing this problem, despite clearing cache (CTRL+F5). Devtools console shows the following error:

Uncaught (in promise) Error: Access to storage is not allowed from this context.
ckeditor.js:905

Uncaught TypeError: Cannot read properties of undefined (reading 'properties')
at Object.init (ckeditor.js:905:182)
at Object.<anonymous> (ckeditor.js:286:502)
at e (ckeditor.js:265:189)
at Object.load (ckeditor.js:265:212)
at ckeditor.js:286:253
at Object.<anonymous> (ckeditor.js:272:190)
at Object.<anonymous> (ckeditor.js:270:243)
at e (ckeditor.js:265:189)
at Object.load (ckeditor.js:265:212)
at Object.load (ckeditor.js:269:537)

Chrome x64 133.0.6943.54 - Windows 10 Pro

cyril

Same thing her at the Université de Bordeaux when trying to answer a ticket in libanswers

ckeditor.js:905 Uncaught TypeError: Cannot read properties of undefined (reading 'properties')
at Object.init (ckeditor.js:905:182)
at Object.<anonymous> (ckeditor.js:286:502)
at e (ckeditor.js:265:189)
at Object.load (ckeditor.js:265:212)
at ckeditor.js:286:253
at CKEDITOR.resourceManager.<anonymous> (ckeditor.js:272:190)
at CKEDITOR.resourceManager.<anonymous> (ckeditor.js:270:243)
at e (ckeditor.js:265:189)
at Object.load (ckeditor.js:265:212)
at CKEDITOR.resourceManager.load (ckeditor.js:269:537)

Coralie

Same thing at the BnF !

martinatq

Edit: wrong thread