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2025-07-15 11:52 PM ET - EU/AU Region - LibGuides Issues - [Fix Released]

2025-07-16 01:50 PM ET - EU/AU Regions

While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed.

The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser cache/refreshing your pages), let us know!

If you encounter other/separate issues, please let us know in a Support ticket.

Again, apologies for the issues faced in this release, and thank you for your patience as we addressed them.

2025-07-16 10:04 AM ET - EU/AU Regions

Hi all! Just wanted to post an update that our developers are working on these issues, and we hope to have the fix for them released soon!

Also, if what you're seeing is not listed in the known issues below, then you're welcome to comment here so we can see it and let our development team know.

2025-07-15 11:52 PM ET - EU/AU Regions - We've received multiple reports of issues with the LibGuide settings not appearing correctly. Presently, this includes:

The Guide level Column settings are not displaying on the editing page
Guide JS/CSS settings are not displaying on the editing page.
Guide Type/Group setting not displaying the saved Group on the editing page.
Group Applied Guide Templates, noting applying to editing pages (applies on the public side normally)
System level/Group level Tab & Box color settings are not applying correctly.
When adding a user to a Group, the Add User modal doesn't populate.
E-reserves manual sorting is not working.

Our team is aware of the issue and will be adding future updates to this post.

Thank you for your patience as we address these issues!

Springy_Sean

Springy_Sean

8

Re: 2025-07-15 11:52 PM ET - EU/AU Region - LibGuides Issues - [Fix Released]

Hi all! Thanks for letting us know that you're seeing these issues, as well. Just wanted to note that since we're aware of the issue, there's no need to log additional support tickets. We are actively working on these known issues.

If what you're seeing is not listed in the known issues above, then you're welcome to comment here so we see it and can let our development team know.

We hope to have an update for you sooner than later. In the meantime…thank you for your patience!
Anna

Springy_Anna

Springy_Anna

7

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