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Re: 2025-08-19 02:17 PM ET - US Region - All Springshare Products - Degraded Performance - [RESOLVED]

2025-08-20 03:43 PM ET - US Region - All Springshare Products

The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further attacks, the main cause of this issue was resolved on 2025-08-19 by 04:51 PM ET.
The service degradation that was experienced in Patron Point had a different cause that is detailed in the Patron Point Category post here. The Patron Point service degradation issues were resolved on 2025-08-20 by 2:00 AM ET.
If you have any continued issues that seem related to these outages, please submit a ticket to Springshare Support.

Thank you all again for being patient as we addressed these issues!

Regards,

Sean

Springy_Sean

Springy_Sean

1

Re: 2025-08-19 02:17 PM ET - US Region - All Springshare Products - Degraded Performance - [RESOLVED]

2025-08-20 09:42 AM ET - US Region - All Springshare Products

Patron Point service was restored at approximately 2:00AM.
All Springshare Product services are now restored and being monitored by our Development teams.

We will add another update reviewing what happened during this outage soon!

Thank you for your patience as we investigated and addressed these issues.

Springy_Sean

Springy_Sean

1

Re: 2025-08-19 02:17 PM ET - US Region - All Springshare Products - Degraded Performance - [RESOLVED]

2025-08-19 02:46 PM ET - US Region - All Springshare Products

Patron Point, LibApps, LibAuth, LibWizard, and LibInsight were primarly affected by this outage.
- Note: The LibApps outage affects access to All Springshare Products.
Performance is recovering in LibApps, LibAuth, LibWizard, and LibInsight.
- We are continuing to monitor performance for further updates.
Patron Point service degradation is still being investigated at this time.

We will update this thread with additional updates when we have them!

Springy_Sean

Springy_Sean

3

Re: 2025-08-19 02:17 PM ET - US Region - All Springshare Products - Degraded Performance - [RESOLVED]

Important update, this announcement post was updated from Patron Point alone to All Springshare Products.

Springy_Sean

Springy_Sean

1

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