2022-09-26: Confirmation Email Issues

Springy_Sean
Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor admin

2022-09-29: We made some internal changes that seem to have resolved the issue at this time. If your site is still experiencing Email confirmation issues, please let us know by submitting a ticket here - https://ask.springshare.com/ask

2022-09-26: We recently made a change to our mail sending configurations to allow for better performance long-term. Some users have reported that confirmation emails are not going through. We have identified that Office 365 is marking emails from our new IP addresses as spam. We are working on getting this resolved on Microsoft's end. Adding our email domains to trusted lists is the best practice to make sure that we're always trusted, even when we add more email servers.


springshare.com (for getting emails from us)

libapps.com

libguides.com

libanswers.com

libcal.com

libconnect.com

libstaffer.com

libinsight.com

libwizard.com


In the meantime, we recommend asking your IT/mail team to allow emails from the following IP addresses through, as these are used by us to send emails:


69.72.32.253

69.72.34.120

69.72.41.2

69.72.41.28

69.72.45.120

69.72.47.188

159.135.226.248

159.135.233.165

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