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2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
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2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO login Issue -- RESOLVED
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
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2025-03-25 8:00 AM - All Regions - Editing Assets/Databases in LibGuides Errors -- RESOLVED
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
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2025-03-17 9:00 AM - US Region - Email Sending for LibAnswers is down - RESOLVED
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
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2025-03-11 8:00 AM - EU Region - LibGuides Server Issues - RESOLVED
2025-03-11 2:30 pm: We've been given the all-clear from our developers. Thank you all for your patience, and we're sorry about the inconvenience this has caused! Let us know if you're still having any issues with your LG site going offline. 2025-03-11 8:45 AM: Our developers have identified the issue and have applied…
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2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
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2025-02-06 12:30 AM ET - LibGuides - AU and EU site disruptions -- RESOLVED
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
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2024-12-11 1:00 PM ET - LibCal - Google Calendar Integration Issues - RESOLVED
2024-12-11 4:30 PM ET - We have resolved the Google Calendar issues in LibCal. While P12 Keys are working again for the GCal sync, we advise users to move to using the JSON Key Type. 2024-12-11 4:00 PM ET - Our developers may have identified the culprit here, as it's due to a recent update on our end and related to the P12…
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Important Notice - All Regions - LibAuth Maintenance the week of November 25, 2024
Hello Springshare Community! We are planning server maintenance the week of November 25, 2024 for LibAuth in All Regions (US, EU, AU, and CA). This maintenance will primarily take place on Monday, November 25th and Tuesday, November 26th from 8AM Eastern Standard Time to 5PM Eastern Standard Time. There are no changes…
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2024-10-30 9:30AM ET - Intermittent Connection Issues with PatronPoint -- RESOLVED
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…