2024-10-30 9:30AM ET - Intermittent Connection Issues with PatronPoint -- RESOLVED
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point itself, but all of the automated or patron-initiated processes were still functioning normally.
Feel free to submit a ticket if you are still seeing intermittent issues or have further questions. :)
2024-10-30 11:00 AM ET - The issue with intermittent connection issues on PatronPoint has been resolved.
2024-10-30 9:30 AM ET—We're seeing intermittent connection issues with PatronPoint and server errors when trying to use the login portal.
Our team is working with the server vendor to isolate the issue, and we'll update this post when we have more information.
Apologies for the inconvenience, and thank you for your patience!