Alert for LibAnswers & LibChat Users in US Region
We have temporarily disabled display of the Chat Coverage Stats report. Not to worry, though - chat coverage is still being tracked! 🙂 Ticket indexing for LibAnswers sites in the US region is also currently disabled.
These are temporary measures to preserve app stability during this period of exceptionally heavy traffic. This means that ticket full text searches may be a little off for recent tickets due to this temporary change in indexing, and Chat Coverage Stats reports will be unavailable for the moment.
We're hard at work bringing these two areas back online but have taken these steps to ensure the LibAnswers system remains stable during this busy period for our customers coming back to work and school. We'll post an update here when the Chat Coverage Stats report and ticket indexing have been re-enabled in the US Region.
Please note that this only applies to LibAnswers sites within the US Region.
Thanks for your patience!