2022-09-26: We recently made a change to our mail sending configurations to allow for better performance long-term. Some users have reported that confirmation emails are not going through. We have identified that Office 365 is marking emails from our new IP addresses as spam. We are working on getting this resolved on Microsoft's end. Adding our email domains to trusted lists is the best practice to make sure that we're always trusted, even when we add more email servers.

springshare.com (for getting emails from us)
libapps.com
libguides.com
libanswers.com
libcal.com
libconnect.com
libstaffer.com
libinsight.com
libwizard.com

In the meantime, we recommend asking your IT/mail team to allow emails from the following IP addresses through, as these are used by us to send emails:

69.72.32.253
69.72.34.120
69.72.41.2
69.72.41.28
69.72.45.120
69.72.47.188
159.135.226.248
159.135.233.165
2022-09-28 1700 ET: A fix has been implemented. LibConnect performance should continue to improve gradually over the next 2-3 hours. Thank you for your patience as we resolved this issue.

2022-09-28 1600 ET: This is an update to let you know that we continue to work on LibConnect slowness issues. Our Springy developers identified the cause and are working towards a full resolution as fast as possible.

2022-09-28 1300 ET: We are currently investigating issues with slowness on our LibConnect servers and are working to implement a fix. Follow this Lounge post, and we'll post updates as we know more.

LibAnswers Alert - Inconsistent LibChat Connections

Springy_Sean
Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor admin

2022-05-17 10:30AM ET - We are currently investigating reports of inconsistent LibChat connections.

Comments

  • Springy_Sean
    Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor admin
    edited May 17

    2022-05-17 10:44AM ET - The reported LibChat Connection issues have been resolved, and functionality is working normally again. Apologies for the trouble and inconvenience this issue has caused. We will continue to monitor the situation to make improvements going forward.

This discussion has been closed.

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