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2023-08-29: Brief outage for sending replies in LibAnswers (US region)

Springy_Meg Member, Administrator, Moderator, Springy, SpringyCamp Counselor admin

On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error:

We saw these error on our end, too, and were unable to reply to Springy Support tickets.

Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of minutes. The incident is now resolved.

Go to your LibAnswers Dashboard > Errors tab to see affected tickets — any tickets that show the following error should be resent: Client error: `POST [URL_shown_here}` resulted in a `404 Not Found` response: 404 page not found

You can verify if a reply has been sent by checking the ticket. The bottom of the reply will have a gray row and show the emailed recipients if it was successful.

If this area is blank — i.e., no gray row appears here — resend the reply. Here is how to resend a reply.

We regret the inconvenience!