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2023-08-29: Brief outage for sending replies in LibAnswers (US region)

Springy_Meg
Springy_Meg Member, Administrator, Moderator, Springy, SpringyCamp Counselor admin
edited August 29 in Springy Community Announcements

On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error:

404 Not Found Error message in LibAnswers

We saw these error on our end, too, and were unable to reply to Springy Support tickets.

Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of minutes. The incident is now resolved.

Go to your LibAnswers Dashboard > Errors tab to see affected tickets — any tickets that show the following error should be resent: Client error: `POST [URL_shown_here}` resulted in a `404 Not Found` response: 404 page not found

You can verify if a reply has been sent by checking the ticket. The bottom of the reply will have a gray row and show the emailed recipients if it was successful.

Lounge_successful_reply.png

If this area is blank — i.e., no gray row appears here — resend the reply. Here is how to resend a reply.

We regret the inconvenience!


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