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01/29/2026 -US Region- LibAnswers/LibChat DDOS - [Service Restored/Monitoring servers]
01/29/2026 - US Region - 2:56PM ET - LibAnswers/LibChat Service has been restored. The cause of the service disruption has been identified as a Distributed Denial of Service (DDoS) attack. The DDoS attack has now been successfully blocked, allowing service to be restored. The Springshare Server team will continue…
01/22/2026 - All Regions- LibApps(MFA)/LibCal/LibAnswers Email Outage -- RESOLVED
1/23/2026 9 AM ET - Hi everyone! Sometime around 1 or 2 am ET, Microsoft gave the all-clear for this outage. You should've received any missing emails that you were expecting by now from us in Support or any of our apps. :) Thanks for being on board! 01/22/2026 4:50 pm ET- Hi all, we have an update from Microsoft that I…
2025-03-17 9:00 AM - US Region - Email Sending for LibAnswers is down - RESOLVED
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: https://lounge.springshare.com/discussion/comment/10630#Comment_10630 Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored.…
2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
2023-02-09: Twitter API changes may affect LibAnswers, LibGuides, and LibCal
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
2023-08-29: Brief outage for sending replies in LibAnswers (US region)
On August 29, at about 11:49 Eastern time, you may have seen replies to tickets fail in LibAnswers with the following error: We saw these error on our end, too, and were unable to reply to Springy Support tickets. Luckily our mail server provider identified the problem quickly and put a fix in place within a matter of…

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Code Release: New Features Coming Your Way!
Here we are in February, and our code releases just might make you swoon – the February product releases are on their way! These releases will be live in all regions by the end of the day on Friday, February 20, 2026.
Mark Your Calendars! This Month's Behind-the-Scenes Webinars for Public Libraries
Calling all public library workers! Shake off the winter blues with some free professional development at one of our February webinars. We're highlighting targeted messaging tools and career support resources to keep your public library patrons informed, connected, and set up for success.
Why Embracing Career Support Is Core to the Future of Libraries
In today’s competitive and ever-evolving job market, people need more than just education and talent to find success. They need job search skills, access to reliable tools and resources, and timely guidance that bridges the gap between learning and earning. When we added Careershift to Springshare’s lineup, we were thinking about the future of libraries.
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Winning an award once is exciting. Winning it six years in a row says something else entirely! Patron Point was named a Platinum winner in the 2026 Modern Library Awards for the sixth consecutive year. While we’re proud of the recognition, what matters more is why Patron Point continues to earn it – and what that means for libraries navigating evolving expectations around communication, engagement, and access.

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