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Service with a Springy Smile: It’s Customer Service Week!
It's National Customer Service Week and we’re taking this opportunity to celebrate the incredible Springys who make outstanding customer service part of everything we do! Whether you’ve joined us for a training session, connected with us in the Springshare Lounge, or reached out to our Support Team, you’ve seen their care and expertise in action. This week, we’re shining a light on the dedication and excellence our team brings to every interaction – because great service is at the heart of every Springy experience.
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SpringyCamp for Public Libraries Recap
Our second annual SpringyCamp for Public Libraries was truly memorable – a gathering where inspiration, innovation, and practical solutions took center stage. Throughout the event, our distinguished guest presenters joined us at the virtual campfire with real-world strategies on advocacy, creative outreach, enhancing equitable access, and so much more. Together we explored how libraries are leveling up services and building stronger connections in their communities, all while giving back – every live attendee added $1 to our donation to EveryLibrary.
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Save Your Seat! A Library’s Journey to Greater Patron Engagement
Don't miss out on our upcoming Learning Lab: Inboxes Across the Islands: A Library’s Journey to Greater Patron Engagement on Wednesday, October 15 at 3:00pm ET. Learn how strategic and consistent messaging can lead to significant outreach results!
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Tales From the Co-Op: September Exchanges
Welcome back to another edition of Tales From the Co-Op! If you missed last month's post, you can take a look at our August exchanges before jumping in.
Enjoy this behind the scenes look at chat transcripts from Springshare's 24/7 Global Chat Cooperative – an exciting way to assist patrons at any hour of the day!