2025-12-04 8:00 AM ET — All Regions — Clients are unable to access Patron Point, due to a 502 Bad Gateway error. This is being actively investigated, and we hope to have a fix soon. Watch this space for updates! Thanks for your patience and for being on board with Springshare! — — — — — 2025-12-04 9:30 AM ET — A fix has…
11/18/2025 9:50 am - Hi again! We have just received an update from Cloudflare indicating that this issue may already be resolved, but they are continuing to monitor for any further issues. 11/18/2025 9:00 am: Hi all! Many of our applications utilize a Content Delivery Network (CDN) provided by Cloudflare to ensure optimal…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-12-04 8:00 AM ET — All Regions — Clients are unable to access Patron Point, due to a 502 Bad Gateway error. This is being actively investigated, and we hope to have a fix soon. Watch this space for updates! Thanks for your patience and for being on board with Springshare! — — — — — 2025-12-04 9:30 AM ET — A fix has…
11/18/2025 9:50 am - Hi again! We have just received an update from Cloudflare indicating that this issue may already be resolved, but they are continuing to monitor for any further issues. 11/18/2025 9:00 am: Hi all! Many of our applications utilize a Content Delivery Network (CDN) provided by Cloudflare to ensure optimal…
10/20/25 5:00 PM - The issue with AWS has been resolved by Amazon! Thank you for your patience. 10/20/25 9:00 AM - Hi all! We are aware of the AWS outage that is impacting many, many, many different websites and services this morning. Our team is actively monitoring the situation and working to minimize any impact to our…
2025-09-14 7:30 AM ET to 11:30 pm - US Region - LibGuides/LibApps Service Disruption Hi all - we had a bit of a service disruption in our LibApps/LibGuides servers this morning that caused a few hours of downtime. This is due to some SSL cert issues that caused the disruption. Our developers have addressed the issue, and…
On September 5 starting at 3:48 ET, we experienced a DDOS attack against our EU servers, where bots aggressively hammered our AZ pages. Our Security and Server team was able to block the bots and restore access at 6:38 AM ET. We regret the inconvenience! We will post here with updates if we have any, but at this point, all…
2025-08-26 10:00 AM ET It looks like SpringyU videos are back in business! :) Thank you all for your patience! 2025-08-25 8:00 AM ET Hi all SpringyU videos are still down as of this morning, but we are still working on addressing the issue. If there is a specific video that you'd like to view in the meantime, please let us…
2025-08-20 03:43 PM ET - US Region - All Springshare Products The service degradation that was experienced in LibApps, LibAuth, LibWizard, LibInsight, and LibConnect on 2025-08-19 was due to a DDoS (Distributed Denial of Service) attack on our servers. While our Security and Server teams continue to monitor for any further…
This discussion has been merged.
2025-07-16 01:50 PM ET - EU/AU Regions While we are continuing to monitor LibGuides for additional release related issues, all items referenced in this post seem to now be fixed. The update will take a few hours to propagate to your region, so if you continue to see issues later today/tomorrow (after clearing your browser…
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
The holidays are here, and we have some great gifts in store for you – the December product releases are on their way! These releases will be live in all regions by the end of the day on Friday, December 19, 2025.
Every year, SpringyCamp brings library folks together for a packed lineup of idea-sharing, inspiration, and lots of “Ooh, I want to try that!” moments. And this year, our community did something extra special: you helped us give back to an organization doing crucial work for libraries across the country. As part of our Give Back campaign, Springshare pledged to donate $1 to EveryLibrary for every unique attendee who joined SpringyCamp live. Thanks to record-breaking attendance across three days of camp (seriously – you all showed up!), we’re excited to share that we’re donating $1,000 to EveryLibrary.
2025 isn't over yet but we can already say that it’s been a great year at Springshare – and we're glad that you've been a part of it!
SpringyCamp for All Libraries returned this year with two days of inspiration, hands-on learning, and a whole lot of campfire camaraderie. Our presenters led us through thoughtful discussions on the heart of library work, practical sessions on everything from APIs to LibCal workflows, and fresh ideas for using Springy tools to help streamline daily operations. Together, we explored how libraries are improving services across campuses and communities. We also gave back! Springshare donated $1 to EveryLibrary for every live attendee, turning collective learning into collective impact.