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2024-10-30 9:30AM ET - Intermittent Connection Issues with PatronPoint -- RESOLVED
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
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2024-08-30 10:30AM ET - Springshare Support receiving email address issues - RESOLVED
2024-08-30 10:30AM ET - The Springshare Support receiving address support@springshare.com encountered a configuration issue at approximately 10:30PM ET yesterday. This issue is resolved, and we are receiving emailed support requests normally. If you received an email bounceback during the time period described, you can now…
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2024-08-27 12:00 PM ET - US Region - LibAuth Servers Are Currently Experiencing Issues -- RESOLVED
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
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6/10/24 Springshare Information Sites Down -- RESOLVED
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
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2024-04-05 11:30 AM - US Region - Issues with Logging into LibApps Dashboard - RESOLVED
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
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2024-03-21 8:00 AM ET - Accessing Springy Resources - EU/AU regions - RESOLVED
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
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3.11.2024 - Springshare Lounge LibApps Access and Patron Point Category Updates are Completed
Hi Springshare Lounge Community, Thank you for your patience while we made updates to the Springshare Lounge this morning! The following updates have been made: 💫LibApps Access - To sign into the Springshare Lounge, an active LibApps login needs to be present in your browser. 🏡Homepage and Announcements category remain…
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Springshare Lounge Updates: LibApps Access and Patron Point - March 11 - 8:30 AM to 12:30PM ET
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
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2024-03-06 - LibWizard Email Service Alert - RESOLVED
2024-03-06 3:30 PM ET - LibWizard Email Service Alert - All Regions - We are aware of an issue with the email notifications not being sent. Our developers are working on fixing this issue as soon as we can, and we will update this post once we have an update on when the fix will be released. 2024-03-07 11:00 AM ET - The…
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Present With Springshare at PLA 2024!
Are you doing something interesting with Springshare Tools? Looking to gain experience presenting? PLA is right around the corner and we are looking for Springy users to present at our booth! We're looking for presenters who are: Doing interesting and innovative things with Springshare Tools; Involving patrons with content…