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2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO login Issue -- RESOLVED

Springy_Will
Springy_Will Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin
edited April 10 in Springy Community Announcements

2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved.

Thanks for your patience and for being on board with Springshare!

2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of this incident and how to prevent this from happening again.

Thanks for your patience and for being on board with Springshare!

2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO log in Issues: Hi all - We were alerted this morning to an issue regarding our LibAuth servers across all regions, and that is causing logging in via your SSO portals to throw errors and/or not work at all.

If you need us to turn off the "Remove SSO-only authentication for LibApps" setting so that you can still login to the admin side with your local username/password, please submit a ticket: https://ask.springshare.com/ask

If you are requiring users to sign in through your SSO portal during this time, they may also experience issues. For continued access, please turn off your LibAuth login requirement for these services.

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Comments

  • Springy_Will
    Springy_Will Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin
    edited March 31

    Commenting for those that are following this post in order to get notifications:

    2025-03-31 11:00 AM ET: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of this incident and how to prevent this from happening again.

    Our developers are working to correct this issue, and I'll update this post as updates become available.

    Thanks for your patience and for being on board with Springshare!

  • Springy_Will
    Springy_Will Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved.

    Thanks for your patience and for being on board with Springshare!

  • apanetta
    apanetta Member Lab Coat

    Hi there — we're not fully restored here at University at Albany — users are still getting "External Authentication Failed" error complaining about the email address. I'm still able to log in and have turned off LibAuth for the admin side. We have forms that we restrict access to using LibAuth — are these affected at all?

    External Authentication Error -- authentication service did not return your email address. click here to try again
  • Springy_Sean
    Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    Hi @apanetta ,

    Apologies for the continued issues here, I am going to bring over your comment to Springshare Support so that it can be investigated there! Look for an email reply from Springshare Support from us soon!

    Regards,

    Sean

This discussion has been closed.

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