Recent Discussions

The most recent content from our members.

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2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-31 10:00 AM ET- All Regions - LibAuth/SSO login Issue -- RESOLVED
2025-03-31 1:30 PM ET - Giving this the all clear as being fully resolved. Thanks for your patience and for being on board with Springshare! 2025-03-31 11:00 AM: The LibAuth/SSO issues should be resolved, and functionality should be restored. We aren't giving the all-clear yet as we are still working out the root cause of…
2025-03-25 8:00 AM - All Regions - Editing Assets/Databases in LibGuides Errors -- RESOLVED
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
2025-03-17 9:00 AM - US Region - Email Sending for LibAnswers is down - RESOLVED
For more information: Please see this linked comment from our VP of Customer Experience for a post-mortem about the incident: Thanks for your patience and for being on board with Springshare! 2025-03-17 2:10 PM: Services for LibAnswers has been restored. There might be a delay in getting emails queued up and sent out, but…
2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
2025-02-06 12:30 AM ET - LibGuides - AU and EU site disruptions -- RESOLVED
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
6/10/24 Springshare Information Sites Down -- RESOLVED
2024-06-11 8:34 AM ET: The issue with our websites was fixed by our vendor at some point during the night. The general Springshare site — springshare.com — and all of its domains are now loading. Thank you for your patience! 2024-06-10 3:45 PM ET: Our website vendor is still working to resolve the issue that took down so…
2024-04-05 11:30 AM - US Region - Issues with Logging into LibApps Dashboard - RESOLVED
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
2024-03-21 8:00 AM ET - Accessing Springy Resources - EU/AU regions - RESOLVED
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
2024-03-06 - LibWizard Email Service Alert - RESOLVED
2024-03-06 3:30 PM ET - LibWizard Email Service Alert - All Regions - We are aware of an issue with the email notifications not being sent. Our developers are working on fixing this issue as soon as we can, and we will update this post once we have an update on when the fix will be released. 2024-03-07 11:00 AM ET - The…

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Unlock the Power of Interactive Learning with LibWizard Tutorials
When it comes to library instruction, engagement is everything. That’s why LibWizard Tutorials are built to transform passive information into active learning by empowering your patrons to develop skills, build confidence, and succeed – all at their own pace. Whether you're supporting students, lifelong learners, or first-time visitors, LibWizard makes it easy to create self-paced tutorials that meet users where they are – online, on-demand, and ready to learn.
Tales From the Co-Op: June Exchanges
Gather 'round for another exciting edition of Tales From the Co-Op! If you haven't caught up with the latest in this series, be sure to check out our May exchanges. Have you had trouble keeping up with incoming questions while your library is understaffed? Would you like to offer patrons a chat reference service during the library's off hours? Springshare's 24/7 Chat Cooperative could be the solution you've been looking for!
Catch Us in Philadelphia! – ALA 2025, Booth #439
The Springshare team is gearing up for the American Library Association conference next week, and we're thrilled to connect with everyone there! Visit Booth #439 to chat and grab some Springy swag. Make sure to set aside time in your packed conference agenda to attend our flash presentations! Alongside insights from our Springy experts, we have an incredible lineup of librarian presenters who will demonstrate how they utilize Springshare tools to enhance their library services.
Library Badging: Engaging Students with Interactive Tutorials
Mark your calendars for our upcoming Learning Lab with guest speakers from the Content Creation team at Southern New Hampshire University (SNHU)! In this webinar, Library Badging: Engaging Students with interactive Tutorials in the Virtual Space on Tuesday, July 15 at 1:30pm ET, you'll learn how SNHU librarians created fun and interactive learning objects to reach a massive online student population.

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