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2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED

Springy_Sean
Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin
edited April 11 in Springy Community Announcements

2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused!

If you have any continued issues, please submit a ticket to Springshare Support.

_______________________________________________________________________________________

2025-04-10 2:00 AM ET - All Regions - LibGuides: Our developers have ensured that all services are back up and running, and we are monitoring the situation further before giving the all-clear.

Thanks for your patience as we address this issue!

2025-04-10 11:40 AM ET - All Regions - LibGuides: We are currently experiencing service disruptions due to a high volume of automated traffic - bot activity - that is causing repeated DDoS (Distributed Denial of Service) attacks on our servers. Our Security and Server team is working on getting this error resolved as quickly as possible. We apologize about any confusion or frustration this downtime is causing.

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Comments

  • JNis
    JNis Member Springy Scholar

    Thanks for the update! I came here looking for information on front-end outages and this explains it. Good luck getting it resolved!

  • ehayes
    ehayes Member Springy Initiate

    Thanks for the update!

  • rahalberg
    rahalberg Member Springy Pro

    Our site is back up. Thank you for working on this!

  • katyp
    katyp Member Springy Pro

    Ours is back up now too. Thank you!

  • MOSLtom
    MOSLtom Member Springy Novice

    We're back up but seeing some slow response times.

  • wailkailani
    wailkailani Member Springy Novice

    We are back to normal. Thank you!

  • nathanschwartz
    nathanschwartz Member Springy Initiate

    We are still having irregular access to our LibGuides. I wonder why anyone wants to enact a DDOS against Springshare?

  • jbarmon
    jbarmon Member Springy Initiate

    Has this been fully resolved?

  • Springy_Sean
    Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    @jbarmon This issue is still ongoing, I'll add an update here once access has been returned to normal.

  • amartel
    amartel Member Springy Champ

    One of our staff noticed a similar outage around 6:30 AM EST this morning in case it helps the team to know.

  • Springy_Will
    Springy_Will Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    Hi all -

    Things seem to be stable and recovered for now, but we're not giving the all-clear yet. We just want to make sure that the measures we put in place are working fully.

  • Springy_Sean
    Springy_Sean Member, Administrator, Moderator, Springy, SpringyCamp Counselor Admin

    After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused!

    If you have any continued issues, please submit a ticket to Springshare Support.

    Regards,

    Sean

This discussion has been closed.

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