Recent Discussions

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2025-04-10 11:40 AM ET- All Regions - LibGuides: Service Disruptions / DDOS -- RESOLVED
2025-04-10 4:25 PM ET - All Regions - LibGuides: After careful monitoring of our servers, we have been given the all-clear from our developers. Thank you for your patience, and we're sorry about any inconvenience this has caused! If you have any continued issues, please submit a ticket to Springshare Support.…
2025-03-25 8:00 AM - All Regions - Editing Assets/Databases in LibGuides Errors -- RESOLVED
2025-03-25 4:00 PM - Hi all! We're officially calling this as resolved, and this is the all-clear from us about this issue. Let us know if you happen to notice anything else acting funky. :) Thanks for your patience and for being on board with Springshare! 2025-03-25 1:00 PM - Our developers have begun the process of…
2025-03-11 8:00 AM - EU Region - LibGuides Server Issues - RESOLVED
2025-03-11 2:30 pm: We've been given the all-clear from our developers. Thank you all for your patience, and we're sorry about the inconvenience this has caused! Let us know if you're still having any issues with your LG site going offline. 2025-03-11 8:45 AM: Our developers have identified the issue and have applied…
2025-02-06 6:00 PM ET - LibGuides/LibAnswers - AU/EU Regions - Rich Text Editor Issues - RESOLVED
2025-02-07 8:15 AM ET - The fix for LibAnswers should be deployed shortly. Over the next 20 or 30 minutes, the issue should resolve on its own. If you are still seeing any issues with the Rich Text Editor loading up, please clear your browser's cache and try again. Please let us know if you continue to see any funkiness…
2025-02-06 12:30 AM ET - LibGuides - AU and EU site disruptions -- RESOLVED
Hi all! 2025-02-6 12:45 PM ET: We should be in the clear now with the reported issues involving LibGuides' language tokens in blog emails not showing correctly and any issues with LG pages going offline. Let know if you see otherwise! 2025-02-6 7 AM AM ET: Reopening this as it seems like there still might be some lingering…
2024-02-26: All regions - LibGuides issue with Syndetics images --RESOLVED
2024-02-26 - 8:30 am: We've confirmed reports of missing book covers in LibGuides. After investigating, it appears that this is a certificate issue on the side of our book cover image provider, Syndetics. We're working with Syndetics to resolve the issue and as soon as they're able to address it, this will be fixed in…
2023-02-09: Twitter API changes may affect LibAnswers, LibGuides, and LibCal
Last week Twitter announced an impending change to their API pricing structure with little warning. They have yet to disclose many further details, though we are watching for additional communication. If/when they make changes, those changes may disrupt Springshare's integration with Twitter in LibAnswers, LibCal, and…
2023-07-21: LibGuides: Pre-Delete Summaries are not Populating
Hi all - 2023-07-21 10:00 AM ET - There's a hiccup in LibGuides where the pre-delete summaries (basically the "Are you sure about that?" modal window you see before deleting anything) for guides, guide pages, guide boxes, and assets in LibGuides are not populating properly. So, we ask that you pause any deletions within…
LibGuides Alert - Serials Solutions AZ Database Import Errors
This applies to sites using the Serials Solutions AZ Database import. This import is currently not working due to an issue on the Ex Libris end. The error was introduced over the weekend of 6/18-6/19. Ex Libris is aware of this problem and working on a fix. We are in close communication with them and will post here with…

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Post-ALA Recap: Amazing Guest Speakers & More!
We're already a week into July, but before we gear up for what's sure to be an exciting second half of the year – packed with new features and tools, our annual SpringyCamp, and much more – let's take a moment to reminisce about our trip to Philadelphia for the ALA Annual Conference at the end of June.
LibStaffer to the Rescue: Keep Your Projects Moving with Workflow Forms
Ever wonder how you could simplify internal processes at your library? Would you like to automate approval notifications and make it easier to follow up with other departments? At Springshare, we’ve got you covered with LibStaffer Workflow Forms. This adaptable functionality has everything you need to streamline intake forms and keep your projects moving!
Unlock the Power of Interactive Learning with LibWizard Tutorials
When it comes to library instruction, engagement is everything. That’s why LibWizard Tutorials are built to transform passive information into active learning by empowering your patrons to develop skills, build confidence, and succeed – all at their own pace. Whether you're supporting students, lifelong learners, or first-time visitors, LibWizard makes it easy to create self-paced tutorials that meet users where they are – online, on-demand, and ready to learn.
Tales From the Co-Op: June Exchanges
Gather 'round for another exciting edition of Tales From the Co-Op! If you haven't caught up with the latest in this series, be sure to check out our May exchanges. Have you had trouble keeping up with incoming questions while your library is understaffed? Would you like to offer patrons a chat reference service during the library's off hours? Springshare's 24/7 Chat Cooperative could be the solution you've been looking for!

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