-
LibAnswers Alert - Inconsistent LibChat Connections
2022-05-17 10:30AM ET - We are currently investigating reports of inconsistent LibChat connections.
-
LibGuides Alert - EU/AU Regions - Guide Errors
2022-06-02 06:30PM ET - We are currently aware of issues regarding Guide content in the EU/AU Regions. We are issuing a fix for this as soon as possible. Please follow this post for further updates.
-
Small Lounge posting fix
Hi folks! A few of you have noted that for some reason you were only able to post in the cooperatives category. I found a bit of time to dig into our forum settings and figured out that we had some settings set incorrectly on that category. I went ahead and changed things so you shouldn't have any problems selecting a…
-
LibGuides US Server Alert - 502 Gateway Errors
We are currently experiencing LibGuide server load issues in the US Region due to an attempted DDoS (Distributed Denial of Service) attack. As a result, this is preventing access to LibGuide sites in the US region and throwing a 502 Gateway error. We'll post an all clear message here when we're confident we've gotten this…
-
Security Announcement - Log4j/Log4Shell vulnerability does not affect Springshare servers/services
As you might have heard there is big internet chatter about the Log4j (also now known as "Log4Shell") security vulnerability. Our teams have reviewed our servers/services and have determined that the Log4j security vulnerability does not affect us, as we do not use Java. If you have any further concerns, or would like to…
-
Alert for LibAnswers & LibChat Users in US Region
We have temporarily disabled display of the Chat Coverage Stats report. Not to worry, though - chat coverage is still being tracked! 🙂 Ticket indexing for LibAnswers sites in the US region is also currently disabled. These are temporary measures to preserve app stability during this period of exceptionally heavy traffic.…
-
Email Sending Alert 2021-04-19
2021-04-19, 6:00 PM ET: Our email provider has successfully removed our email IPs from the Spamhaus block list. Spamhaus mistakenly blocked some of our sending IPs. Spamhaus is a major identifier of spam, so when they mistakenly added our IPs to their spammer lists, most downstream spam filters followed that recommendation…
-
Headed to ALA? Present at Springshare's Booth!
Are you doing something interesting with Springshare Tools? Looking to gain experience presenting? ALA Annual is right around the corner and we are looking for Springy users to present at our booth! We're looking for presenters who are: Doing interesting and innovative things with Springshare Tools; Involving patrons with…
-
LibGuides/LibApps Server Alert - 4/6/22
We are aware of issues logging into LibApps and are working on resolving the issue as fast as possible. To prevent further outages, Widget and API searches in LibGuides will be disabled temporarily. This won't impact LibGuides searches or LTI integration. Keep an eye on this post for further updates. Edit: 4/11/2022 - All…
-
2022-06-09: Email sending issues with Mailgun
2022-06-09, 1 PM ET: Sending emails via Mailgun is now working. There will likely be delays in sending & receiving emails as they process through queued emails. We are still reviewing the situation to see if any additional action needs to be taken. If any actions need to be taken on your end, we will update this post as…