-
SpringyCamp Proposals for 2021 are now open!
We are looking forward to having another fun SpringyCamp adventure in the month of August! SpringyCamp is a virtual conference where Springshare clients showcase what they are doing at their library with Springy Tools. We want to know about what you have been doing and how it has been working! We are doing things a bit…
-
2022-11-10: LibChat Connectivity Issues in the AU Region
2022-11-11, 8:30AM ET - LibChat - AU Region: This issue has now been resolved. 2022-11-10, 10:55PM ET - LibChat - AU Region: Our developers have implemented a temporary solution to allow users back online, and are monitoring our servers. 2022-11-10, 10:40PM ET - LibChat - AU Region: We are aware that there are some…
-
2023-02-06: LibInsight Alert - US Region: Server Issues - RESOLVED
2023-02-06 3:30 PM ET - LibInsight Alert - US Region: LibInsight should be back to 100% now. Our servers team was able to identify the issue and correct it. Let us know if you experience any odd redirects to springshare.com 2023-02-06 1:00 PM ET - LibInsight Alert - US Region: We had to take a portion of LibInsight offline…
-
2023-07-05: Twitter's Recent Changes and How It Affects Custom Twitter Embeds
Good morning, Loungers. 😎 It's been a slow few days in the world of Twitter, hasn't it? Twitter has made significant changes to the visibility of tweets on the site. On Friday, it started blocking unregistered users from being able to browse tweets. While this doesn't affect Springshare Social Integrations (though we are…
-
Springshare Lounge Updates: LibApps Access and Patron Point - March 11 - 8:30 AM to 12:30PM ET
Hello Springshare Community — we have exciting news to share! 🎉 Springshare Lounge + LibApps Access As announced in previous operational emails to LibApps users, and in our Lounge News Post here, the Springshare Lounge will be put behind LibApps access on Monday, March 11th. To apply those updates, access to the…
-
2024-03-21 8:00 AM ET - Accessing Springy Resources - EU/AU regions - RESOLVED
8:00 AM ET - Accessing Springy Documentation/Resources - EU/AU regions - There is an issue with validating LibApps login cookies for EU/AU clients that is preventing access to our documentation and other resources. Our developers are currently working on a fix. We will update you as soon as we have more information. Users…
-
2024-04-05 11:30 AM - US Region - Issues with Logging into LibApps Dashboard - RESOLVED
2024-04-05 11:30 AM - US Region: We've noticed a problem with some users encountering difficulties accessing the LibApps dashboard and potentially other Springy products. Please attempt to resolve this by clearing your browser's cookies and attempting to log in again. Our developers are investigating the issue, so there…
-
2024-08-27 12:00 PM ET - US Region - LibAuth Servers Are Currently Experiencing Issues -- RESOLVED
2024-08-27 12:00 PM ET - US Region - Our LibAuth servers are currently experiencing some slowdown issues. Some users might get timeouts when trying to sign in via your SSO portal, view most Lounge posts, or any Springy Resources that involve a login. 😭 2024-08-27 2:00 PM ET - US Region — Our developers are still working on…
-
2024-10-30 9:30AM ET - Intermittent Connection Issues with PatronPoint -- RESOLVED
A note on the temporary Patron Point outage on October 30, 2024. Please note that while some customers could not access Patron Point directly, your scheduled emails, campaigns (such as Welcome) and preferences forms, or Verify signup forms were all working correctly. The problem was limited to access to Patron Point…
-
LibGuides Alert - US Region - Inconsistent Search Errors
4/20/2022 - We are currently seeing inconsistent reports of issues with LibGuide searches in the US Region. We have recently been updating our LibGuides services, and due to the amount of data we are working with, it occasionally causes search errors on customer pages. We're diligently working on finding a reliable…